Virtual Care Centre

Chat with a Veterinarian now via Video or Phone

Get Started

Now Offering Veterinary Care from the Comfort of Your Own Home

We Offer Telehealth

At Elgin Animal Hospital our focus is on prevention and early detection. Our mission is to be an advocate for all pets that come to see us. To seek for the best possible preventative care and medical treatment in order to help you to give them the best outcome for their health, happiness and longevity.

We aim to teach you, their loving family, how to prevent and look for the early signs of disease before a major illness develops.

As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your four-legged family members.

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Meet with a Veterinarian or via Phone, or Video

Book a Consultation

Book a one-one-session via video, phone, and message with a Veterinarian to handle your needs

Call with a Veterinarian $60.00

Phone Communication

  • 20 minute phone conversation with a Veterinarian. We call the number you provide!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Call with a Veterinarian $70.00

Video Communication

  • 20 minute video conversation with a Veterinarian. The video consultation is done within our platform, no downloads needed!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

Our Platform is Easy to Use!

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video, phone, or message) and select an available time slot. For messages, a time slot is not needed and our experts typically respond in 24 hours.

Communicate with your Expert

Our unique communication system provides a high quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have camera, our experts will call you on the phone!

Consultation Summary

Our experts provide a written summary of your consultation that`s available for you viewing at any time.

Meet Our Team of Professionals

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Dr. Al House
Veterinarian

Raised on a farm near Fingal, Ontario, Dr. House has been around farm and companion animals all of his life. At the age of twelve, he joined a 4-H Club and by the age of thirteen, he knew that he wanted to be a veterinarian. He graduated from Southwold Public School and Parkside Collegiate Institute before entering the University of Guelph. In 1983, Dr. House graduated from the Ontario Veterinary College. In his final year, Dr. House won the Ayerst Award in Preventative Medicine and has practiced at the Elgin Animal Hospital since graduation.

Dr. House played a major role in the relocation of the practice to its current location in 1988. Over the years, Dr. House has been involved in the transformation of the practice from 90% farm animals in the 1960's to becoming an exclusive companion animal practice in 2009. Dr. House initiated the use of Class IV Laser Therapy to enhance the hospital’s pain management program. Dr. House and his wife, Jane Ann, an Educational Therapist, have two grown children, Jeff (commercial real estate) and Janna (Chiropractic Medical student). Oakley, a yellow Labrador, and Mindy, a grey and white cat, round out their family.

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Dr. Julie Must
Veterinarian

Dr. Julie Must grew up in the small town of Smiths Falls, Ontario. She has always had a love for animals and has wanted to be a veterinarian for as long as she can remember. When she was in high school she completed a co-op placement at Smiths Falls Veterinary Services, which made it clear to her that a career in veterinary medicine was right for her. Julie graduated from the University of Guelph in 2013 with a bachelor’s degree in Biological Sciences with a minor in neuroscience. During her time at Guelph, she trained and fostered a service dog that successfully passed and is now an autism therapy dog. When Julie was accepted to the Ontario Veterinary College, she always dreamed of doing international veterinary work. She was lucky enough to spend her summers working with both Veterinarians Without Borders in Tanzania and Global Vets in Thailand. Julie couldn’t decide which species she liked to work with best, so in the final year of her veterinary studies, she streamed in Rural Community Practice. She had the opportunity to work with both companion and farm animals but decided that becoming a companion animal veterinarian was right for her. She graduated from the Ontario Veterinary College with distinction in 2017. Julie is excited to join the team at Elgin Animal Hospital and she looks forward to meeting the pets and their families in the community. Julie has a special interest in behaviour, nutrition and preventative medicine. In her spare time, she enjoys travelling, running, practicing karate and spending time with her family and friends.

Booking Appointments

If your vet is not available please contact us at info@elginanimalhospital.com or by phone (519) 631-0430. For further telemedicine options, please visit https://ontgv.smart.vet/. For emergencies, please call London Regional Veterinary Emergency and Referral Hospital at 519-432-3300.